返回首页

对比阅读

对比阅读:When AI Starts Making the Call for Me 与 客户问题越来越多时,我开始让 AI 一次完成判断

AEN
Gemini Decision 1自由职业者一人公司·

When AI Starts Making the Call for Me

Last Friday, I ran a remote client day from Hangzhou and hit one very specific problem

A freelancer friend sent me more than 80 client requests and asked, “Which ones should I take?” I filtered them manually by industry, budget, and deadline. Twenty minutes later, I had still missed two. I then spent more time turning my criteria into a prompt and checking everything again. The whole workflow took nearly an hour. I got stuck here too: the issue wasn’t that the AI wasn’t smart enough. I had mixed up two separate jobs—understanding the problem and making the decision.

This time, I tried a model built to return a decision in one pass

Google released Gemini Decision 1 and the corresponding Gemini Decisions API. It isn’t meant for chatting or drafting long articles. It scores options: it can make a pass-or-fail judgment, select multiple answers, or score against a rubric. Text, images, audio, video, and PDF files can all be inputs. One call can handle up to 1,000 questions and returns confidence scores. Google announced it at AIE CODE 2026, with Sundar Pichai and Logan Kilpatrick presenting. Cloudflare’s Michelle Chen also shared her experience using production models at the same event.

For us, the more practical use case is this: a person first defines the options and criteria, then the model applies fixed rules. It could prioritize consulting leads, score 50 pieces of copy against a brand guide, or extract assessable details from incoming attachments. It fits situations where “the standard already exists, and I just need a fast classification.” It doesn’t replace decisions around client relationships, pricing strategy, or complicated trade-offs.

Replicating it today doesn’t cost much, but the preparation can’t be skipped

The official price is about $0.10 per million input units, with no additional output charge. A typical small-batch decision will probably cost less than $1. The real time cost is organizing the rules. I spent roughly two hours on my first attempt, breaking client requests into three parts: budget fit, delivery time, and risk level. The technical barrier isn’t high, but I still had to connect through Google’s developer console and prepare a small program to submit questions. If code is completely outside my comfort zone, I can ask a technically inclined colleague or service provider to help with that part.

My first step wasn’t calling the model. I opened the Gemini Decisions API documentation and checked whether my account and region had access. Then I used the test page to submit three options, one scoring rubric, and five samples. I’d only move real client data in after the model’s results were broadly consistent with my own judgments. Not everyone needs this either: if I’m handling only a few messages a day, manual sorting may be more reliable, and waiting is perfectly fine.

Here’s how I’d roll it out by stage

Just getting started

If I’m only seeing a few batches of leads each month, I’d start with a spreadsheet and judge them by hand. Once similar requests exceed 30 items, or each batch takes at least 30 minutes, I’d run a small classification experiment. Otherwise, I’d be automating for automation’s sake.

Working with 1-2 clients

If I already have regular clients, I’d turn the delivery standards we’ve agreed on into a scoring rubric. The model could handle the initial screen, while I keep the final review. I’d begin with low-risk tasks, such as checking assets for compliance or sorting support tickets. I wouldn’t let it decide whether to renew a contract.

Scaling up

If the team handles large volumes of inquiries, resumes, or content reviews each day, I’d keep manual spot checks and record every misclassification. Once performance has been stable for two weeks, I’d consider processing larger batches. I’d also retain the original materials and decision rationale so every result can be traced. AI can shorten the time I spend on repetitive screening, but client promises and final responsibility still belong with a person.

来源: latent.space
BZH
Gemini Decision 1自由职业者一人公司·

客户问题越来越多时,我开始让 AI 一次完成判断

上周五,我在杭州远程接单,遇到一个很具体的麻烦

一个自由职业朋友把 80 多条客户需求转给我,问“该接哪几单”。我先按行业、预算和截止时间人工筛选,20 分钟过去,仍然漏了两单。后来我又花时间把标准写成提示词,来回复核一遍,整套流程做了近一个小时。我也卡过:不是 AI 不够聪明,而是我把“理解问题”和“做判断”混成了一件事。

这次我试的是“一次给答案”的决策模型

Google 发布了 Gemini Decision 1,以及对应的 Gemini Decisions API。它不是陪我们聊天写长文,而是专门给选项打分:可以判断是否通过、选择多个答案,或按评分表打分;文字、图片、音频、视频和 PDF 都能作为输入,一次最多处理 1000 个问题,并返回置信度。发布会在 2026 年的 AIE CODE 活动上公布,Sundar Pichai 和 Logan Kilpatrick 做了介绍。Cloudflare 的 Michelle Chen 也在同一场活动分享了生产模型的使用经验。

对咱们更实用的场景是:先由人整理出清晰选项和判断标准,再让模型按固定规则给出结果。比如给咨询线索判断优先级、按品牌规范给 50 条文案评分,或者从收到的附件里提取可判断的信息。它适合“已有标准,只需快速归类”,不适合替你决定客户关系、价格策略和复杂取舍。

今天复刻它,钱不多,但准备条件不能省

官方价格是每百万个输入单位约 0.10 美元,输出不另外收费;一次普通的小批量判断,费用大概率不到 1 美元。真正的时间成本在整理规则:我第一次大约用了 2 小时,把客户需求拆成“预算是否匹配、交付时间、风险等级”三部分。技术门槛不算高,但要接受通过 Google 的开发控制台连接服务,并准备一个简单程序来发送问题;完全不懂代码的人,可以先让会一点技术的同事或服务商协助。

第一步不是急着调用模型,而是打开 Gemini Decisions API 的介绍页,确认你的账号和地区可以使用;随后用测试页面提交 3 个选项、一个评分标准和 5 条样本。只有人工判断结果基本一致,再放进真实客户资料。这也不是所有人都需要:如果每天只有几条消息,手工分类可能更稳;现在不试也没事。

按你的阶段,我会这样安排

刚起步

如果你每月才遇到几批线索,我会先用表格人工判断。等同类问题超过 30 条、每次至少花 30 分钟,再做一个很小的分类实验,避免为了自动化而自动化。

有 1-2 个客户

如果你已经有固定客户,我会把双方确认过的交付标准写成评分表,让模型负责初筛,自己复核最终结果。先从低风险任务开始,比如素材合规检查或工单归类,不要直接决定是否续约。

在扩规模

如果团队每天要处理大量咨询、简历或内容审核,我会保留人工抽查,并记录每次误判。连续两周稳定后,再考虑批量处理;同时保留原始材料和判断依据,方便追溯。AI 可以帮你缩短重复筛选时间,但客户承诺和最终责任仍要留在人手里。

来源: latent.space